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Jun 1st, Martin Bila says:. Jul 1st, He or she has learned to wait for information that the other party will divulge and then move the conversation into those subject areas by asking related questions. Conversation flows naturally after that when such tactics are used.
Another way to start a conversation is to offer a compliment such as, "What a beautiful necklace! Is it an heirloom? Have you taken lessons? Just be sure your compliments are sincere. A falsely made compliment is dishonest, and - if detected - you stand to make an enemy or, at the very least, develop a rather nasty reputation! But ask too many of these types of questions and your conversation will be difficult, since you'll lack the additional information that enables you to ask follow-up questions.
Instead, ask open-ended questions which are worded in such a way that a more detailed response is necessary.
Most open-ended questions begin with the words what, how, or why. For example, instead of saying, "Are you here on business? What work do you do in the poultry industry? Likewise, rather than asking, "Does it rain much in Edinburgh? First, before the club meeting, select a partner from your club preferably someone whom you do not know very well - and together choose a scenario to role play for three to five minutes. You will enact a situation in which you both meet for the first time at a location such as a party, convention, or bus stop, and you start and carry on a conversation with your partner.
Be sure to read about role plays in the Appendix, and make sure your partner reads it, too. You alone must initiate the conversation and establish a common interest. Do not rehearse the conversation with your partner. Next, for your presentation, you will present a four- to five-minute speech explaining the importance of good conversation skills and the conversational process and techniques.
This will help your audience to better understand the presentation's objectives and to evaluate the presentation. Next, you will briefly introduce the scenario you have chosen to role play and your partner. Then you will enact the three- to five-minute scene with your partner. You will conclude with a short two to three minutes , informal discussion with your partner and your audience about the conversation.
You may want to ask what you could have said or done differently that would have been more effective, if the impression you made with your conversational partner and the audience was generally favorable, and similar questions.
Note to the Evaluator: The purpose of this project is for the speaker to enact a role play with another member in which the two meet as strangers and the speaker begins a conversation.
The circumstance under which they meet as strangers a party, convention, etc. The speaker was first to give a brief speech about the importance of good conversational skills, and the conversational process and techniques to help the audience to better understand the presentation's objectives and to evaluate the presentation. Then the speaker was to introduce the role play scenario and the partner, then conduct the role play, initiating a conversation and establishing a common interest with the other person.
Finally, the speaker was to lead a brief discussion with the partner and the audience about the role play. It is suggested you read the entire project before the presentation. In addition to your oral evaluation, please give written responses to the questions below. The levels are small talk, fact disclosure, viewpoints and opinions, personal feelings.
This is a "winwin" negotiation, and you can reach it when you know what both you and the other party want and the reasons you both want them. Then generate a list of options that will benefit you and the other party, present them to the other party, and discuss them until a mutually satisfactory agreement is reached.
Be honest, direct, and appreciative. Every day in some way you work out agreements with people. Yet too often we accept too much without question. Price tags can be changed, leases and policies can be flexible. Anything is negotiable if you are willing to take the necessary risks. Negotiating is a skill, and - like any skill it can be learned.
Both parties come out of the negotiation satisfied, knowing that neither has taken advantage of the other and that both have profited personally and professionally from the transaction. One party wins at the other's expense. The successful negotiator feels good about the negotiation, but the other doesn't. Both parties reach an agreement, but neither feels good about the outcome.
The first outcome is the most productive and practical. Each party is willing to give up a certain amount in order to achieve the desired results. When the negotiating is finished, both parties walk away as pleased and contented friends.
Perhaps your business is booming and you need to expand your office space; you would like to lease a neighboring office, but it 1 is already occupied. Or you want to vacation in the Caribbean, while your J o negotiate successfully, y o u must thoroughly understand the conflict or problem.
Maybe you could use a salary increase. Or perhaps your friend is demanding too much of your time lately and you would like some time to yourself.
When you have clearly identified the conflict or problem, you will be able to start resolving it. What does the other party want or need? What is the point of view? Be sure to probe for hidden reasons, also. Usually you and the other party will each have several reasons for your ultimate goal.
Be sure to know the other side's priorities, as well. For example, maybe the business next door is not happy with its location, but due to financial problems it cannot bear the expense of moving at this time. When you make an effort to understand and empathize with the position of the other party it's easier to W h e n you make an effort to understand and empathize with the position of the other party, it's easier to establish rapport. But avoid making judgments. This may put the other party on the defensive and resistant to you and your ideas.
Likewise, make sure the opposing party is aware of your wants, needs, problems, and concerns, too. They need to see and empathize with your problem as well. But don't appear to be putting your needs and wants ahead of theirs or you will put them on the defensive.
For example, as you have decided that the present location of your business is ideal, you would like to lease the office next door for some additional space. To persuade the current occupant to move, your next step is to generate some options that would give you the space you want and yet benefit the other party as well. And always be ready to compromise in some areas if the other party is hesitant to accept your plan or offer. Begin by offering one of your options and then describe how the other party will benefit from this option.
Avoid making the other party appear to concede or lose; emphasize that you are trying to find a mutually agreeable solution. Make the other party feel that it is really gaining more than it is giving up. Continue offering options if necessary The other party may also have options to present.
Listen to them and remain open-minded. Every situation has many possibilities; don't discount any idea just because it wasn't yours or because it appears impractical on the surface. It may contain a kernel of a great solution. If an option offered to you is indeed unacceptable, say so and offer another option in its place. Take the time to establish a friendly relationship before you begin negotiation proceedings.
Make small talk and establish positive feelings about one another. Say, "I would like you to consider this Don't waste your energy being devious. Chances are the other party will see through you, resulting in a loss of your own credibility as well as the other person's respect. Recognize what the other person has done for you or will be doing for you.
Smile and express your thanks! Don't wander off the subject or allow the other party to direct the discussion to different issues. Make your meeting as convenient as possible for everyone involved. Meet in a neutral place or at the place of the other party's choosing. Consider a morning meeting, since most people are more energetic and open to new ideas at that time.
Avoid meeting after lunch or late in the day when energy levels tend to drop. First, before the club meeting, you will select a partner with whom you will together choose a scenario to role play for three to five minutes.
You will play the part of a person who wants or needs something from the other person and is negotiating to get it, using the techniques outlined in this project. Your partner will play the role of the person who is reluctant to fulfill your request. Again, you and your partner may choose the scenario.
Perhaps you want a raise from your boss, or a better price on a new car. But do not rehearse. For your presentation, you will present a four- to five-minute speech about the negotiation process. Don't discount any idea just b e c a u s e it wasn't yours or b e c a u s e it a p p e a r s impractical on the surface.
You will conclude with a short two to three minutes , informal discussion with your partner and your audience about the negotiation process which took place. You may want to ask what you could have said or done differently that would have been more effective and other similar questions.
The speaker and the partner may select the situation of their choice. The speaker was first to give a brief speech explaining the negotiation process to help the audience to better understand the role play's objectives and to evaluate it. Then the speaker was to introduce the role play scenario and the partner and conduct the role play. Finally the speaker was to lead a brief discussion with the partner and the audience about the role play It is suggested you read the entire project before the presentation.
The secret is to avoid being defensive, and to follow; these steps: Listen to the other person; acknowledge the criticism; ask questions; paraphrase to reflect what the other person is feeling or thinking; and agree with the truth.
As you talk, remain calm, don't take anything personally, use non-verbal listening skills, and show respect for the other person. You really don't care about me, do you? After all, no one can agree with others all of the time. But conflicts can actually be healthy. People who are capable of expressing their differences without becoming hostile are less likely to suffer from emotional and physical stress and have a much better chance of resolving problems to the satisfaction of both parties.
Moreover, criticism helps us recognize our flaws and correct them, making us better people. Being accused of forgetfulness or ignorance, however, doesn't seem to be the right way to begin a "productive" conflict. After all, when you are criticized harshly, it's easy to become defensive. You feel obligated to prove your criticizer wrong, and from there the conflict only escalates. But by using a few simple communication techniques, you actually do have the power to turn the criticism into a positive discussion.
Before applying these techniques, however, it's important to first understand why it's so easy to become defensive when criticized. IMAGES How you handle criticism is related to the way in which you perceive yourself and the way in which you would like others to perceive you. The way in which you perceive yourself is called self-image. Your self-image consists of the beliefs and values you have about life and living in general - what is good, bad, right, or wrong.
Formed in your childhood, this self-image is bestowed on you by your parents, teachers, friends, and family. If you received positive treatment from these people, you developed a healthy self-esteem and self-worth and a positive self-image.
The way in which you would like others to perceive you is called your public image. Most likely you try to present a favorable public image. You want others to think of you in a particular way - honest, knowledgeable, patient, funny, helpful - and so you try to make your actions reflect these characteristics. When people criticize you, they are making judgments that most likely conflict with either your self-image or public image.
Being called a cheater, for example, may cause you to become defensive because you have always considered yourself honest and were raised to be honest. Sometimes you may opt to accept the criticism silently, without a verbalized response. You may even get up and leave the room. We have the instructions — no pictures of pattern pieces — but instructions for sizes of each piece in the bag.
Hi, The videos are so educative. Could you please give a template for Apartment maintenance or for Apartment association which maintains the accounts and reords. Hello do you have a monthly employee scheduling template that calculates hours for you once times are entered? Hello, I cannot access your 50 employees leave tracker through dropbox, would there be a way to access the file somewhere please?
Many thanks Faz. Hi I am looking for a milage report spreadsheet. I travel to 10 regular places and know the milage. I want the milage column to autofill when I insert the destination, drop down list or type in destination cell is fine.
How would All my orders and automatically group and sort them by workday on another sheet. Do you have a leave tracker template that tracks in hours instead of days? I have lots of employees that do not use an entire days when taking leave. Thanks in advance. Great work. I downloaded the Leave Tracker 50 Employees. If an employee is going on leave which will include the weekends too then how to change the formula in the Leave Breakup to show the number of days.
At present it excludes the weekend. Thanks a lot. I want make excel sheet to maintain users list. Multiple users use multiple application.
I want to track the User which use multiple application in one Excel Sheet with search option. Can you please help me. Hi, I want to create a form that has a box that a person can put their email in to it and another box to say submit. And a way to save the addresses in a spreadsheet.
The excel sheet was awesome but now companies are not using share drives, they are using the google drive. Could you please improvised it so it may be use in Google drive also? Hi, Any ready made template for website menu and Submenus is available eCommerce.
In essence, I want to marry or match the images to the SKU numbers. I downloaded the Excel Timesheet Calculator and it works perfectly fine but something that I noticed that I was wondering to see if you can help me adjust was the Overtime.
The excel workbook has overtime by the day depending on the regular hours that is entered. Is there a way to have the OT be calculated on a weekly basis? For example, if an employee works 10 hours each day, Mon — Fri, they will have 50 hours worked for the whole week. Anything after 40 in a week would be considered overtime no matter how many hours you put in one day. If I need to explain this in more detail please let me know.
I have made a template to be used Canadian Lottery numbers and quantities. I would like to be able to put the first three numbers o lotto Max numbers on the top line and not go through having to copy and past it to my page.
Could you please help me. Thank you Dwight. Wow I feel lucky to have just found all of the templates you have created! There are a few templates that will not allow me to download, the webpage populates full of characters rather than the downloaded file.
Thanks for letting me know Natasha.. Will you email me the Calendar Integrated with To Do List Template, when attempting to download from the site I get webpage full of character texts. These templates are very helpful. As commented already, the invoice generator download does not work? Will this be restored in the near future? Very helpful thank you. I did notice that the invoice generator link is broken. I was not able to download it. This website is very much informative.
Thank you, Sumit ji for sharing all this. Keep Going!!! Webpage populates full of characters rather than file download box. I want to ask if there is an excel formula that will format a specific cell with colour when one of the other cells is hit? Hey Sumit Wonderful website. Im extremely happy with content of this site. Very useful for employees of every company in their routine life. I need, an I suspect many others do as well, a template to track 15 minute paid breaks.
My state requires that we keep track of breaks to prove that employees are offered morning and afternoon paid breaks. I have been spending a lot of time to create something to use, but this is not my area of expertise. I suspect a pro could whip something up in no time, ore even knows of something already out there. Hi, really nice termplates. I really appreciated. Need a help please. January is ok, but I could not figure out from Feb to Dec. Tried different Vlookup formulas.
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